Customer Relationship Management
It’s the new Customer Service
CRM, or Customer Relationship Management, is what sets a business apart in today’s competitive marketplace. It’s not just about meeting the needs of the customer, but keeping up that relationship over the long term. Whether your business is a B2B or a B2C model, utilizing a CRM platform is an invaluable tool to engage a potential prospect or keep in touch with your customers.
Capturing data from various sources, such as contact forms on your website, social media applications, email marketing interactions, into a single database can give you a better understanding of each of your potential customers.
However, the implementation of a CRM can become overwhelming.
Let us work with you, help you map out your business processes and goals, and suggest the best CRM platform to fit your needs. With years of experience across a number of applications, including Salesforce, Zoho, Infusionsoft and others, we can set up and customize your Customer Relationship Management platform to fit your unique business model. Not to mention integrate it with email marketing and social media to automate your lead capture and nurturing campaigns.